Privacy Policy

Last updated: January 2025

Overview

At Velovision, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your information when you use our products and services.

Information We Collect

Device Information

  • Device serial numbers and identifiers
  • Device performance and diagnostic data
  • Usage statistics (ride duration, distance, frequency)

Personal Information

  • Name and email address (for orders and support)
  • Shipping address (for product delivery)
  • Payment information (processed securely through Stripe)

App Usage Data

  • App performance metrics
  • Feature usage patterns
  • Crash reports and error logs

How We Use Your Information

  • To provide and improve our products and services
  • To process orders and provide customer support
  • To send important product updates and safety notifications
  • To analyze usage patterns and improve user experience
  • To comply with legal obligations

Data Security

We implement industry-standard security measures to protect your personal information. All data transmission is encrypted, and we regularly review our security practices to ensure your data remains safe.

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

  • Service providers who assist in our operations (e.g., shipping partners)
  • Law enforcement when required by law
  • Successor entities in the event of a merger or acquisition

Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Opt-out of marketing communications

Location Data

The Velovision app may access location data only while you're actively using the app for navigation or ride tracking. Location data is processed on-device and is not transmitted to our servers unless you explicitly enable cloud features.

Children's Privacy

Our products and services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes via email or through the app.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@velovision.app
Address: Velovision Inc., San Francisco, CA