Shipping & Returns

If you are within 30 days of your order delivery, you can request a refund by contacting us directly. Please use the same email that you used to place the order, and include your order ID.

If you purchased in the US, a USPS domestic return shipping label can be emailed to you when you request your refund. A $9.99 fee will be deducted from your refund for using the prepaid shipping label. If you do not use the label you will not be charged for it. If you choose to not use the prepaid label provided by us or are an international return, ship the items pre-paid and with tracking.

You will receive a confirmation email when your return has been processed. Please be patient as it can take 2-5 business days to process the return.

Original packaging for return is not required but we are not responsible for devices damaged due to poor packaging. If you are reusing a box, please remove or cover all barcodes and existing labels.

We are unable to offer exchanges of any kind at this time. We request that if you have an issue you make a return by contacting us.

Orders ship on the next business day after you place them through the Velovision Store, and take on average 5-10 days to be delivered to you.

You can cancel your order for a full refund up until it ships.

An order cannot be modified; if you need to make a change, please cancel your order and make a new, correct order.

Occasionally, we will ship immediately, on the weekend, or during a holiday, so we cannot always guarantee that you or us can catch your order early enough to cancel or modify it.

We ship to the entire US and most countries. We ship internationally with a flat rate of $30. We do not ship to PO Boxes (with an exception for Military). If you reject an international package we will deduct any additional fees from your return.

Shipping is free for US addresses including Alaska, Hawaii, and US Territories.

International shipping is flat rate via UPS and costs $30. Note that international shipping times can vary widely, so please be patient.

If you are dissatisfied with your purchase at the Velovision store, you have 30 calendar days to return it from the date you received it. We offer return labels for $9.99 which will be deducted from your return (US only). All refunds must be initiated by contacting us directly.

Please note that we reserve the right to cancel orders of customers that have made returns within 6 months of their newest purchase.

For those that return a device while having multiple orders with an eligible return window, we will refund you the lowest price you paid for all eligible devices. If all open orders are returned, a complete refund will be made.

There are some items that are ineligible for return, including: Parts, Repairs, and Items marked as “Final Sale”

Only items that have been purchased directly from the Velovision Store can be returned. We are not responsible for devices damaged due to poor packaging or lost without a tracking number.

Refunds can take 2-5 business days to process once we have received your return. If you have not received a refund within 1 week of delivery please contact us directly.